Messaging contact center
with AI automation
with AI automation
4.6x more customers served via Live Chat, Facebook, Instagram, WhatsApp and emails without increasing your customer support team. Boost your customer support with our AI driven solution.
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We improved customer service for over 100 companies:
Excellence in customer service via any chat channels and emails
with AI automation
with AI automation
One-stop location for all employees' requests. Onboarding, IT Helpdesk, satisfaction surveys and FAQs
Engage customers on web-sites,
in messengers and social networks
in messengers and social networks
Customer support
Helpdesk & HR
Marketing & Sales
Built for customer support,
sales and internal helpdesk
sales and internal helpdesk
The all-in-one solution for
your AI-driven customer support in chats built around a knowledge base
your AI-driven customer support in chats built around a knowledge base
OMNICHANNEL
Talk to your clients over Live Chat, Facebook, Instagram, WhatsApp and Email
65% of people would like to message your company, not to call. Talk to your customers in the channels they prefer and recognise them in different channels within one solution together with a single CRM-like view of each customer.
AUTOMATION
Automate repetitive questions. Let your agents focus on difficult cases
Easy-to-manage AI instantly learns from operators and uses built-in knowledge base to automate repetitive questions. It can reply directly to customers, assist operators or intelligently route conversations to relevant live agents.
автоматизация
Automate repetitive questions. Let your agents focus on difficult cases
No-code and easy-to-manage AI instantly learns from operators and automates repetitive questions. It can reply directly to customers, assist operators or intelligently route conversations to the right live agents.
TRAFFIC SPIKES
Get ready for planned and unexpected 10x traffic spikes
Our AI automation works even better in peaks due its ability to quickly learn new topics and due to raise in the number of repetitive questions during peaks. As a result the automation level in spikes increases and can reach 70-80%. That helps you successfully pass 10x spikes without involving more agents.
SCENARIO EDITOR
Create scenarios with integrations
Create complex scenarios with integrations in our no code visual editor. No programming skills required.
SCENARIO EDITOR
Create scenarios with integrations
People are more likely to use self-service in simple scenarios. Create complex scenarios with integrations in our no code visual editor. No programming skills required.
4.6x
more tickets handled
per agent
per agent
57%
conversations handled by AI without escalations to live agents
How we help our customers:
10M+
messages per month
NPS
4.8
Magnit is one of the biggest retail chains in Eastern Europe with over 135 000 employees.
We have decided to launch the reply-hub platform for corporate chatbots for employees that is focused on internal business processes automation and on lowering the pressure on administrative personnel.
We have decided to launch the reply-hub platform for corporate chatbots for employees that is focused on internal business processes automation and on lowering the pressure on administrative personnel.
Reply-hub provided us with an advanced tool to manage a new digital channel and 'client happiness' metrics. The solution enabled us to better control customer experience and get deeper analytics.
We now have the all in one platform to control the contact center.
We now have the all in one platform to control the contact center.
MasterPIN is an authorized service partner of Apple, Sony, Xiaomi, Prestigio, Philips, Samsung, Huawei, Nokia, Alcatel, Meizu, HTC.
During the first months after launch the chatbot has handled 30% of the requests by itselft, 60% together with the live agents and the rest have been handled by the contact center employees.
During the first months after launch the chatbot has handled 30% of the requests by itselft, 60% together with the live agents and the rest have been handled by the contact center employees.
How it works
Choose Your Plan
Pay-as-you-go
For any size of business
$9.99
- per month
- All features included
- 200 conversations (bot or agent) per month included
- Unlimited agents
- Unlimited channels
- 10 knowledge base users
- $0.05 per additional conversation
- $5 per additional knowledge base user
Standard
Package for most businesses
$79.99
- per month
- All features included
- 5000 conversations (bot or agent) per month
- Unlimited agents
- Unlimited channels
- $0.05 per additional conversation
- 10 knowledge base users
Enterprise
To exactly match your needs
Talk to us
- Single Sign-On
- Customizations
- Security Audit
- Dedicated servers
For agents:
• Ominchannel chat
• AI Assistant
• Access to Knowledge Base
• Client profile
• Multiple queues with priorities
• Non-working hours guard
• Detailed enterpise-grade analytics
For self-service and automation:
• Knowledge Base
• Visual scenario editor
• AI Chatbot
• Deep learning AI technology
• Smart routing to queues
• Authorization in chats
• REST API integrations
• A/B testing
• Analytics
Channels:
• Live Chat
• SDKs for iOS & Android
• WhatsApp Business
• Facebook Messenger
• Instagram Direct
• Telegram
• Email
• Ominchannel chat
• AI Assistant
• Access to Knowledge Base
• Client profile
• Multiple queues with priorities
• Non-working hours guard
• Detailed enterpise-grade analytics
For self-service and automation:
• Knowledge Base
• Visual scenario editor
• AI Chatbot
• Deep learning AI technology
• Smart routing to queues
• Authorization in chats
• REST API integrations
• A/B testing
• Analytics
Channels:
• Live Chat
• SDKs for iOS & Android
• WhatsApp Business
• Facebook Messenger
• Instagram Direct
• Telegram
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